Trust is built into how we operate.

This Policy & Compliance Center describes the practices and commitments of Leadous Inc. (“Leadous,” “we,” “our,” or “us”) concerning privacy, security, accessibility, responsible AI, communications, and related operational matters.

It applies to information collected through leadous.com, forms, meeting requests, marketing communications, and ordinary Leadous business interactions. Client project data may also be governed by a master services agreement, statement of work, data processing agreement, confidentiality agreement, platform terms, or other written contract. Where a written client agreement conflicts with this page, the client agreement controls for that engagement.

Information You Provide

Leadous may collect information you voluntarily provide, including your name, company, job title, email address, telephone number, platform or technology interests, project details, meeting requests, uploaded information, and communication preferences.

Information Collected Automatically

When you use our website, we and our service providers may collect technical and usage information such as IP address, browser type, device type, operating system, pages viewed, referring pages, approximate location derived from IP address, form interaction, and website analytics.

How We Use Information

• Respond to inquiries and schedule requested meetings.
• Provide, administer, and improve services.
• Operate, secure, troubleshoot, and analyze our website.
• Deliver resources, updates, and marketing communications where permitted.
• Personalize communications and understand audience interests.
• Manage contracts, billing, records, and business operations.
• Comply with legal obligations and protect rights, safety, and systems.

How We Share Information

Leadous does not sell personal information for money. We may disclose information to service providers that support website hosting, analytics, CRM, marketing automation, communications, scheduling, document management, security, and professional services. We may also disclose information when required by law, to protect legal rights, in connection with a corporate transaction, or at your direction.

Data Retention

We retain information only as long as reasonably necessary for the purposes described on this page, to meet contractual and legal requirements, resolve disputes, enforce agreements, and maintain appropriate business records. Retention periods vary by information type and context.

International Processing

Leadous and its service providers may process information in the United States and other jurisdictions. Where required, we use appropriate contractual or legal mechanisms for cross-border transfers.

Depending on where you live and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information; to object to or restrict certain processing; or to withdraw consent. You may also update communication preferences or opt out of marketing messages.

To submit a request, contact compliance@leadous.com. We may need to verify your identity before completing a request. Authorized agents may be required to provide evidence of authority.

California and Other State Privacy Laws

Residents of California and other U.S. states with comprehensive privacy laws may have additional rights. Leadous will evaluate and respond to verified requests as required by applicable law. We do not knowingly use sensitive personal information to infer characteristics, and we do not knowingly sell personal information.

Leadous uses administrative, technical, and organizational safeguards designed to protect company and client information. Practices may include:

• Multi-factor authentication and secure password management.
• Role-based and least-privilege access.
• Encryption in transit where supported.
• Controlled access to client environments and systems.
• Software update, endpoint, and account management.
• Vendor review and secure cloud-service selection.
• Confidentiality obligations and security awareness.
• Documented delivery, change-management, and offboarding procedures.
• Incident identification, escalation, and response practices.

No security method is perfect. Leadous cannot guarantee that information will never be accessed, disclosed, altered, or destroyed without authorization, but we continually assess and improve safeguards appropriate to our operations.

Leadous is committed to providing digital experiences that are accessible to the widest practical audience, including people with disabilities. We work toward alignment with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and consider ADA and Section 508 expectations where applicable.

Accessibility Practices

• Semantic HTML and logical heading structures.
• Keyboard-accessible navigation and controls.
• Visible focus indicators.
• Text alternatives for meaningful images.
• Descriptive links, labels, instructions, and error messages.
• Color-contrast and responsive-layout review.
• Testing with automated tools and manual review.
• Remediation of identified barriers based on impact and feasibility.

Accessibility Assistance and Remediation

If you encounter a barrier or need content in an alternative format, contact accessibility@leadous.com or call 844-LEADOUS. Please identify the page, the issue, the assistive technology or browser involved if relevant, and your preferred contact method.

Our response goal is within two business days. We will acknowledge the concern, assess the barrier, provide reasonable assistance or an alternative when possible, and track remediation through resolution.

Leadous believes AI should strengthen human expertise and execution—not remove accountability. Our approach to AI-enabled work emphasizes practical use, proportionate controls, documented decisions, and human review where risk or impact warrants it.

Our Responsible AI Principles

• Human accountability: People remain responsible for decisions, approvals, and outcomes.
• Purpose limitation: AI use should have a defined business purpose and appropriate scope.
• Data protection: Client and personal information should not be entered into unapproved tools or used contrary to contractual requirements.
• Transparency: Material AI involvement should be disclosed when appropriate to the engagement and use case.
• Review and validation: Outputs should be checked for accuracy, bias, security, compliance, and brand risk before production use.
• Governance and documentation: Workflows, approvals, controls, and exceptions should be documented at a level proportionate to risk.
• Monitoring: AI-supported workflows should be measured and adjusted as models, platforms, and business conditions change.

Specific AI controls may be defined in project documentation, client policies, platform terms, data processing agreements, or statements of work.

Leadous supports organizations with formal governance, documentation, accessibility, security, and operational requirements. Our delivery practices are informed by recognized standards and expectations, including WCAG 2.2, Section 508, privacy principles, responsible AI practices, access control, change management, quality assurance, and platform governance.

When a client requires a specific control framework, certification, contractual term, accessibility conformance report, security questionnaire, or data-processing arrangement, Leadous evaluates the requirement as part of scoping and contracting.

Leadous treats nonpublic client information as confidential and uses it only to perform authorized work, administer the client relationship, comply with law, and protect systems and rights. We routinely support nondisclosure agreements, role-based access, controlled permissions, secure information handling, and removal of access when work ends.

Ownership, permitted use, return or deletion, and retention of client information are governed by the applicable agreement. Leadous personnel and approved contractors are expected to comply with confidentiality and access requirements relevant to their work.

Leadous relies on selected third parties to support website hosting, analytics, CRM, marketing automation, email, scheduling, communications, document management, security, and service delivery. These providers process information under their own terms and privacy practices and, where appropriate, contractual confidentiality and data-protection requirements.

For client engagements, the platforms and subprocessors involved depend on the services, client environment, and approved solution architecture. A current engagement-specific list may be provided upon reasonable request where contractually applicable.

Third-Party Content

Our website may contain links, embeds, videos, forms, maps, social content, or tools provided by third parties. Leadous does not control every aspect of those services, including their privacy, security, cookie, or accessibility practices.

Email

You may choose to receive educational resources, company updates, event information, and marketing communications. Marketing emails include an unsubscribe mechanism. Transactional or service-related messages may still be sent when necessary.

Telephone

If you provide a telephone number, Leadous may contact you regarding requested services, meetings, customer support, business inquiries, or marketing where consent or applicable law permits.

Text Messages

Where Leadous offers SMS communications and you opt in, message frequency may vary and message and data rates may apply. Consent to receive marketing texts is not a condition of purchase. Reply STOP to opt out and HELP for assistance. Mobile information will not be shared with third parties for their own marketing purposes.

Leadous and its providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand usage, improve performance, and measure marketing effectiveness.

Cookie Categories

• Strictly necessary: Required for core website functionality and security.
• Functional: Remember choices and enable enhanced features.
• Analytics and performance: Help us understand traffic, navigation, and site performance.
• Advertising or measurement: Measure campaigns or support relevant communications where used and permitted.

You can manage cookies through available consent controls and browser settings. Blocking some cookies may affect website functionality. Where required by law, nonessential cookies should not be activated until consent is provided.

Do Not Track and Global Privacy Control

Browser-based privacy signals continue to evolve. Leadous will evaluate legally recognized opt-out preference signals, including Global Privacy Control, where applicable to our processing and technology configuration.

The Leadous website and services are intended for business and professional audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided information to us, contact compliance@leadous.com so we can review and take appropriate action.

Please report suspected security issues, privacy concerns, accessibility barriers, misuse of Leadous systems, or compliance questions promptly. Do not include sensitive information in an initial unencrypted email.

Leadous may revise this page to reflect changes in law, technology, services, vendors, or operational practices. Material changes may be highlighted on this page or communicated through another appropriate channel. The effective date and last-reviewed date at the top indicate the current version.

Leadous Inc.
Minneapolis, Minnesota
hello@leadous.com
844-LEADOUS

Privacy, accessibility, security, and compliance inquiries may be directed to the addresses listed above. Formal notices should also follow any notice procedure specified in an applicable agreement.