The goal of a Client Engagement Manager is to build relationships with clients during projects by ensuring project profitability, on-time deliverables, customer satisfaction and upselling. CEMs assess client needs, identify customer requirements and budget needs, and work with other Leadous team members, Marketo experts and partners to develop a cohesive strategy that improves the marketing automation efforts.
This job involves reviewing client digital marketing challenges, analyzing materials and data to assess situations, developing cohesive plans, establishing/assigning tasks to team members using Active Collab, and communicating project progress and performance. This role requires full-time commitment and availability. Engagement managers are strong communicators who are comfortable working with different teams at various levels of a business and have excellent organizational skills.
The perfect candidate is a self starter who takes initiative to help evolve the role. This role is full-time and requires availability between the hours of 9AM – 5PM with a daily commitment of 8+ hours. Client Engagement Managers report to the Director of Client Engagement and will split their time between client and internal projects, 50% client and 50% business development.